Refunds & Cancellations
Size Exchange
Size exchange is allowed within 7 days of purchase/delivery, provided the uniform is unused, unwashed, has its original tags/packaging where applicable, and is in saleable condition. Exchange is subject to availability of the required size.
The customer is responsible for getting the uniform exchanged at the WOOL O WOOL outlet, either personally or by sending their own messenger/representative. WOOL O WOOL does not provide pickup service for size exchanges.
Customized, Altered or Embroidered Items
Items that have been customized, altered, embroidered or otherwise personalized as per the customer's requirement cannot be returned or exchanged once the customization has been completed.
Order Cancellation
An order may be cancelled before it has been packed or customized. Once packing/customization has started, cancellation may not be possible. Please contact WOOL O WOOL promptly with your Order ID if you need to request a cancellation.
Approved Refunds
Where a refund is approved, it will be initiated to the original payment method. The refund is generally processed within 5–7 working days after approval. The final credit time may also depend on the customer's bank or payment provider.
How to Request Help
Please contact us with your Order ID and registered mobile number. See our Contact Us page for phone, WhatsApp, email and outlet address.